FAQ

Thank you for stopping by!

Here are some frequently asked questions + other answers you might be looking for.

Where is your shop located? I'd like to look around

We do not have a physical location at this time. You can browse our website or check out our Facebook/Instagram for more. 

What is your return/exchange policy?

All sales are final. No returns or exchanges. However, we may accept exchanges on a case by case basis. If there was an error on our end, please send us an email with your name, order number and explanation. 
We care about your feedback and concerns so please email us at support@chasersinparadise.com and let us know how we can assist you further. 

Do I need a PayPal account?

No, you do not need a PayPal account to purchase from our store. You will be directed to PayPal for secure checkout and you can proceed with payment like you normally would. 

Do you ship within Guam?

Yes, we do. Regular shipping rates will apply.

Do you offer local (Guam) pick up?

Yes, we do. Please ensure that you select the "pick up" option. We won't be able to change it if you don't and your order will continue with the shipping process. Also, please keep in mind that not all items are available for local pick up. Tip: Check out the product description to find out what items are available for local pick up. 

If your order has a mix of items that ARE available for local pick up and items that ARE NOT available for local pick up, we recommend completing two separate purchases to avoid shipping costs for the items available for pick up. Thank you for your understanding. 

What does "freshly baked" mean?

Items that are “freshly baked” are made when ordered. Production time will typically take 7- 10 days and shipping will then take 1 -2 weeks depending on shipping destination. 

Please see our Shipping Policy for more details